Shipping Policy
Shipping Policy
How long does it take for my bidet to ship?
Each TUSHY order typically ships within 1 business day. Delivery within the continental United States typically takes an additional 3-10 days. If you live in Alaska, Hawaii, or Canada, your bidet may take 3-4 weeks to arrive. Please note that we cannot change orders that have already been placed. After placing your order, you will receive a confirmation email, and after your order has shipped, you will receive a second email with tracking information. Tracking information may take several days to appear, depending on the carrier and its delays. We are not responsible for any delays in carrier shipping times. **If your order has been marked "delivered" by the carrier but you believe it has been lost or stolen, please contact us. Orders not received within 14 days of shipment in the continental United States and 21 days for destinations beyond this date will not be refunded or exchanged. Need to update your order? Click the chat icon in the bottom right corner of the website to chat with us and we'll respond immediately. You can also submit a shipping claim here.
Do you ship internationally?
We currently ship to the United States, Canada, and Australia. Orders shipped to Australia and Canada will incur additional shipping charges at checkout, and you may be subject to import fees that TUSHY does not cover.
Unfortunately, our bamboo toilet paper only ships within the United States.